Job Posting: Merchologist
Job Posting: Merchologist
Position Title: Merchologist
Company: Merchology
Location: 121 Cheshire Lane, #100 Minnetonka, MN
Days/Hours: Monday – Friday, 8am-5pm CST
Base Pay: Starting at $36,000 / Year Salary with bonus and upside for exceptional performance
Department: E-Commerce Customer Service-Sales
Industry: Business to Business E-Commerce Sales
Job Description:
- Communicate with in-bound customers via live chat, e-mail, and phone
- Guide and assist domestic and international customers with the purchase of their products and the logo-decoration service
- Recommend products, decoration methods, top sellers and answer product related questions to help customers solve their problem – getting high-quality goods fast and easy.
- Document customer notes timely and accurately in Merchology’s CRM system, Hubspot
- Assist customers with the creation of their orders – virtual shopping carts
- Assist customers with other pre-sale materials to help them purchase - price quotes, samples, product mock-ups
- Follow-up with customers after initial assistance
- Responsive and helpful with customers needing quick answers
- Relies on instructions and pre-established guidelines to perform functions of the job
- Benefits include: Health Insurance, 401k plan, unemployment insurance, and workers compensation insurance.
- Paid Time Off (vacation, sick leave and personal) starts at 18 days per year, prorated
Job Requirements:
- Must be motivated, detail-oriented, and organized
- Must be friendly, empathetic and willing to help others – both customers and team members
- Must have a positive attitude and able to work in a team-oriented environment
- Must be computer literate and proficient in a Windows PC environment. Use of Microsoft Excel, Word, various applications within Google chrome
- Problem-solving skills
- Previous experience in retail and/or customer service preferred
- 2 Year Associates Degree, 4 Year Bachelors Degree preferred
- Fluent in English or Spanish
Merchology is the leading online retailer in business to business sales of co-branded retail merchandise including apparel, headwear, drinkware, gifts, and accessories. Our Account Specialists (Merchologists as we call them) are the face of our growing company to our customers – a very important position. With over 8,000 verified customer reviews and a 4.7+ average star rating, not only do we sell amazing cobranded products - our customer service is best in class! Merchology is “customer logos + brands they love.” It’s pure brand awesomeness!
Merchology is an equal opportunity employer. E-mail resumes & Cover Letters To: resume@merchology.com