Shipping Info & Rush Processing

General Merchology Shipping Info

• Lead times for products can vary depending upon the brand, product type, inventory status, and decoration method. Be sure to check each product page for its specific lead times.
• Most orders decorated with new logos will typically ship out from our facilities within 10 - 12 business days. Then, the transit time to your location is added.

• For the fastest turnaround time, check out our Quick Ship Collection. Additionally, Rush Processing is available on most products to help you receive your order even faster – please contact us for further information.

• Track your order from payment to delivery with our Merch Tracker feature in your Merchology account!

• Blank Sample orders will ship out from our facilities within 1 - 5 business days. Then, transit time to your location is added.

Ground Shipping Info

• Shipping rates are dynamic based on the product style and quantity within the order and will be calculated at checkout.
• Ground shipping is automatically applied to all decorated orders within the continental United States. Exceptions may apply.
• Ground shipping is free on orders over $10,000 to one location. Drop shipping orders do not qualify for free shipping.
• For orders that you need delivered fast, you can upgrade your shipping method either at checkout OR after placing your order by working with your assigned Customer Success Specialist.
• If shipping internationally, you can view your shipping costs on the checkout page.*

   

Shipping Address Entry

• It is the responsibility of the buyer to make sure that the shipping address is entered correctly. Please carefully review all the details at checkout prior to completing your order. Please double check your address for accuracy at checkout. An incorrectly entered address can delay or prevent delivery.
• Ensure that your shipping addresses are entered in the correct format by checking Shipping Address Examples page

Correct Shipping Address Formatting

Merchology proudly partners with FedEx to deliver our premium logo-branded merch and corporate gifts to your offices and homes! For on-time delivery and zero order issues, be sure to enter your addresses in the format that FedEx requires. Unfortunately, the FedEx address software requires a certain address format and isn't able to infer changes and edits.

It is the responsibility of the buyer to make sure that the shipping address is entered correctly. Please carefully review all the details at checkout prior to completing your order.

If you input an address that does not exist or is missing an apartment or suite number, please email us at orders@merchology.com right away with the changes.

If your order has already shipped, keep an eye on your tracking information as the delivery carrier will either return the package back to sender or try and get in contact with you to verify the address.

In the instance that your package is returned, please email our team right away at orders@merchology.com and we'll set you up with a new order.

Please double check your address for accuracy at checkout. An incorrectly entered address can delay or prevent delivery.

Domestic Residential Address

Addressing a package to a house within the U.S. is straightforward. Always include a directional with the street address when applicable. Apartment or suite numbers should always be listed on the second line.

1. Ms. Fiona Williams
2. 2119 S Jackson St.
3. Chicago, IL 60609

Business/Commercial Address

When sending a package to someone at their place of business, write the company’s name on the first line followed by the recipient's name on the second. Alongside your recipient's name, add their department or suite number, if you know it.

1. Creative Agency NY
2. ATTN Mr. John James
3. 1271 Sixth Ave
4. New York, NY 10020

International Address

International address formats vary from country to country, so research online to determine the exact formatting for the country of your package’s destination. The destination country will always be the last line on the address. Write the destination country in all capital letters and in English.

1. Ms. Susan Holmes
2. 4 Princeton
3. Little Whinging
4. Surrey KT18 5DA

Direct Drop Shipping

Merchology is pleased to offer Direct Drop Shipping to multiple addresses within a single order! With our new drop shipping program, we can individually ship custom apparel and corporate gifts to your entire staff or client list on your behalf, including both residential and commercial addresses, even internationally! 

Whether you're sending just one item each, or full custom gift bundles, Merchology can help you deliver appreciation and recognition wherever it's needed. Perfect for remote employees, multiple office locations, and virtual event gifting, direct drop shipping will take the hassle off your hands.

The cost to drop ship domestically within the continental US is $15.99 with an additional $3.00 handling fee required on some orders.  Drop shipping outside of the US will incur higher rates. Click here to learn more.

Learn how easy it can be to set up drop shipping for your whole team for your next merch or corporate gift order in this quick video:

Order Placement & Shipping Process (Full Service Proofing)

• Immediate Confirmation Email: Immediately after placing your order, you will receive an automatically generated email confirmation with your order number.

• Digital Proof Emailed to You: Within 2 to 3 business days, you will receive a proof via email of your digitized logo design.

• Proof Approval: You must approve your logo proof within 24 hours to keep your order on schedule! Edits to the logo, or delays in approval, will set back your order ship date.
  
  If you do not approve or submit edits to your proof within 48 hours, it will be automatically approved. This will send your order into production as it appears on your proof.
  

• Production: Once your logo is approved or the 48 hour window has passed, your order goes into production!

• Order Ships: After production is complete, your order will go through quality control and be packaged up for shipping via the shipping method you selected at checkout.

  • You will receive an email with your order's tracking number when it leaves our warehouse.
  • Ground Shipping typically takes 3 to 5 days for delivery.
  • Expedited shipping is also available at checkout, as well as after placing your order by working with your assigned Customer Success Specialist.

Order Placement & Shipping Process (Waive Proof + Express Shipping)

• Immediate Confirmation Email: Immediately after placing your order, you will receive an automated email confirmation with your order number.

• Logo Setup: Immediately upon receipt of your order with your new logo artwork, our team of digitizers will set up your artwork to be used for the customization method chosen at checkout. Since you have waived your proof, we are able to quickly send your artwork file to our production team to start customizing your order.

• Production: Our team of experts set up the appropriate machine that will add your logo to the items purchased. They ensure correct logo placement, the correct colors are used, and the finished products are ready to go.

• Order Ships: After production is complete, your order will go through quality control and be packaged up to ship out to you via the shipping method chosen at checkout.

• You will receive an email with your tracking number when it leaves our warehouse.
• Ground Shipping typically takes 3 to 5 days for delivery.
• "48-Hour" products on the site typically take 48 hours or less to ship.
• Expedited shipping is also available and can be purchased at checkout.

Logos & Additional Fees

• The digitizing and decoration of 1 logo (a maximum of 10,000 stitches for logo embroidery and up to 2 colors for screen printing) are FREE on all orders, your price will always be the same as what was shown in the order confirmation you received post order placement.
• Options that can occur additional charges include: multiple logos, additional colors, or additional stitches beyond what we include, and upgrades in shipping method could be cause for extra costs after the point of order placement if requested.
• In these cases, you will be notified about the additional charges from our order processing team and will have to purchase them separately in a new order link before we proceed – we will never charge your credit card without your permission!